Returns & Exchanges
At Shells Vintage Hat Co., we want you to love your unique find, which is why we offer a 14-day return window for items in their original, unworn condition. Please note that due to the rare nature of vintage headwear, all items must retain their original tags and internal lining stickers to be eligible for a refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Secure Packaging
Place the hat in its original protective box to prevent crushing during transit, ensuring all vintage labels are intact.
Label and Post
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our curators verify the item's condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing